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Track and Trace and Cabinet Office Updates


Important updates from government today, particularly concerning New guidance for businesses and organisations on how to recognise, contain and report incidents of coronavirus.  I urge you to print out the action card for your business type (link below).  There are 16 action cards in total, so please make sure you download the right one. I’ve attached the ‘Shops and branches’ version as an example.

Trace and Trace Update

For those of you in hospitality, I’ve been in regular contact with EDC concerning collection of accurate Track and Trace data.  Colin Cox, Cumbria’s Director of Public Health made a recent statement, stating:
“Due to technical issues with digital apps where customers were unable to record their visits, and due to issues with the validity of contact details that customers have left with the pubs, we have taken the robust approach of making this public announcement.
“It is vital that customers properly use the systems put in place by pubs and other establishments to enable local contact tracing and to ultimately keep people safe.”

“What’s been clear from recent events is how important it is that pubs and other venues have really robust arrangements in place to collect and store contact details for customers and that customers provide accurate information when asked. Public feedback has indicated that there have been differences in the approach taken by different venues and some have been more effective than others.”

There are a range of issues, from customers wilfully providing false information, to illegible handwriting.  For you as business owners, it’s important to check the personal information you are collecting is accurate and legible.  For example, can you read their handwriting, has a phone number been provided, is the name provided plausible (e.g. not Mickey Mouse, Dominic Cummings etc), is the phone number plausible (e.g. not alpha-numeric, or too short).

If you need help or advice, please email or call either me or Environmental Health at Eden District Council, who will be able to share best practice from their experiences when visiting premises.


 1) Reporting outbreaks of coronavirus
COVID-19 early outbreak management information has been created to make sure that people who run businesses or organisations:

  • Know how to recognise and report an incident of COVID-19; and
  • Are aware of measures local health protection teams may advise in order to contain it.

Full details can be found here:
In addition, ‘action cards’ have been developed to cover a range of businesses and organisations to provide specific advice on the issues each type of organisation may face now lockdown restrictions have been eased.
You can find more details on the action cards here:

2) Local restrictions
The Department of Health and Social Care (DHSC) have published an overview of the government’s approach to managing local coronavirus outbreaks. The overview sets out a five-step approach to managing local outbreaks, which can be scaled up rapidly as needed.

Full details can be found here:

A list of areas with additional local restrictions is available here:

3.) Eat Out to Help Out scheme

The scheme starts on Monday.  Find out how to claim the reimbursement for discounts given to diners with the Eat Out to Help Out Scheme by following new guidance published here.
New examples of how to calculate the discount have also been published here.
Register your business here, and find the list of participating eating establishments


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